Refund policy

Cancellation & Return Policy

At Nateva Jewellery, we want every purchase to meet your expectations. Below you’ll find our clear and EU-compliant policy on cancellations and returns — designed to balance flexibility with the personalised nature of our jewellery.

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1. Cancellation Policy

Personalised & Made-to-Order Products

This category includes personalised pendants, engraved pendants, and any product created specifically for you.
Because these items are made to order, you may cancel your purchase within 24 hours of placing it.
After this period, production begins, and cancellations are no longer possible.

Non-Personalised Products

For all other items, you may cancel your order any time before dispatch by emailing us at info@natevajewellery.com